eBundlepro

Return and Refund Policy

Last updated: September, 2026

Return and Refund Policy: Thank you for purchasing from eBundlePro. This policy applies to digital products, software access, plugins, licence activation, subscriptions, downloadable materials and related services purchased through https://ebundlepro.com/.

1. Digital Products

The products sold through eBundlePro are primarily delivered electronically. Digital products cannot be physically returned.

Because digital access may be delivered, activated, downloaded or made available shortly after purchase, orders are generally non-returnable once successful delivery or activation has occurred, except in the eligible circumstances described below.

2. Eligible Refund Requests

A refund or replacement may be considered when:

  • Payment was deducted more than once for the same order.
  • Payment was successful but the order was not delivered.
  • The supplied access, licence or downloadable file is invalid or does not work.
  • The delivered product is materially different from its website description.
  • We are unable to activate or deliver the purchased product within the stated delivery period.
  • A verified technical problem prevents use of the product and our support team cannot resolve it.

Customers must normally contact us within 7 days of purchase with the order number and details of the issue.

3. Replacement or Technical Resolution

Where reasonably possible, we may first attempt to:

  • Correct the access or activation issue.
  • Provide updated instructions.
  • Replace an invalid file, licence or access method.
  • Provide an equivalent working product with the customer’s approval.

If we cannot resolve an eligible issue within a reasonable period, we may approve a full or partial refund.

4. Non-Refundable Circumstances

A refund will generally not be provided when:

  • The product was delivered, activated or downloaded successfully and works as described.
  • The customer changes their mind after delivery.
  • The customer purchased the wrong product without contacting us before delivery or activation.
  • The customer’s website, hosting, device or software does not meet clearly stated requirements.
  • The customer did not follow the supplied installation or activation instructions.
  • The customer refuses reasonable troubleshooting assistance.
  • Access was suspended because of misuse, unauthorized sharing, resale, policy violations or prohibited activity.
  • A third-party platform modifies, removes or restricts a feature after purchase.
  • The issue is caused by another plugin, theme, customization, server configuration or third-party service.
  • The customer expected a feature that was not included in the product description.
  • The request is made after the applicable support or refund-request period.
  • A promotional or discounted product was correctly delivered and works as described, except where a refund is required by law.

5. Subscription Periods and Renewals

The validity period shown on the product page begins when access or activation is provided unless otherwise stated.

A subscription does not automatically renew unless the checkout page clearly states that recurring billing applies. Customers are responsible for reviewing the product duration before purchasing.

Expiry of a fixed-term licence or subscription is not considered a product defect.

6. Third-Party Platform Changes

Some products depend on third-party platforms, publishers or software providers. Features, compatibility, account requirements and platform policies may change.

Where a third-party change occurs after successful delivery, we will provide reasonable assistance where possible, but a refund is not guaranteed unless required by applicable law.

7. How to Request a Refund

Send your request to info@ebundlepro.com and include:

  • Your full name.
  • Order number.
  • Email address used at checkout.
  • Product name.
  • Description of the problem.
  • Relevant screenshots or error messages.
  • Troubleshooting steps already attempted.

Incomplete requests may take longer to review.

8. Refund Processing

Approved refunds will normally be sent to the original payment method.

After approval, processing may take approximately 5–10 business days, depending on the payment gateway, bank or payment provider. Any delay caused by a bank or payment provider is outside our direct control.

Payment-gateway charges or taxes may be treated according to applicable law and the payment provider’s rules.

9. Chargebacks

Customers should contact us before filing a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.

Fraudulent or abusive chargebacks may result in suspension of access and restriction of future purchases.

10. Contact Us

For refund or product-support requests: Contact Us: